Privacy Policy
Introduction
UrbanBNB (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or services, you agree to the terms of this Privacy Policy.
What Information We Collect
We may collect the following types of personal information:
a. Personal Details:
Full name
Email address
Phone number
Identification details (where required for bookings)
b. Booking & Stay Information:
Reservation details
Check-in/check-out dates
Guest preferences
Payment information (processed securely via third-party providers)
c. Property Owner Information (Landlords):
Name and contact details
Property details
Leasing and management information
d. Technical Data:
IP address
Browser type and device
Website usage data (via cookies and analytics tools)
How We Collect Your Information
We collect personal information through:
Website forms (contact, booking, enquiry forms)
Direct communication (email, phone, messaging platforms)
Booking platforms (e.g., Airbnb, Booking.com, Hostaway)
Payment systems (e.g., Stripe)
Cookies and website analytics tools
Why We Collect Your Information
We collect and use your information to:
Process bookings and manage stays
Communicate with guests and property owners
Provide customer support
Manage property leasing and partnerships
Improve our services and website experience
Send updates, promotions, or important notices
Comply with legal and regulatory obligations
Disclosure of Personal Information
We may share your information with:
Booking platforms (e.g., Airbnb, Booking.com)
Payment processors (e.g., Stripe)
Property owners or authorised representatives
Cleaning, maintenance, and operational service providers
IT and software providers (e.g., Hostaway, website hosting)
Government or regulatory authorities where required by law
We do not sell your personal information.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
These measures include:
Secure servers and encrypted systems
Restricted access to personal data
Use of trusted third-party providers
Cookies & Website Tracking
Our website uses cookies and analytics tools to:
Improve website performance
Understand user behaviour
Enhance user experience
You can disable cookies through your browser settings, though this may affect website functionality.
Access & Correction
You have the right to:
Request access to your personal information
Request corrections if your information is inaccurate or outdated
To do so, please contact us using the details below.
Marketing Communications
We may send you promotional or service-related communications.
You can opt out at any time by:
Clicking “unsubscribe” in emails
Contacting us directly
Overseas Disclosure
Some of our service providers (e.g., booking platforms, cloud systems) may store or process data overseas.
We take reasonable steps to ensure these providers comply with privacy standards.
Retention of Information
We retain personal information only as long as necessary for:
Providing services
Legal, tax, and regulatory obligations
Complaints
If you believe your privacy has been breached, you can contact us.
We will respond promptly and work to resolve your concern.
You may also contact the Office of the Australian Information Commissioner (OAIC) if needed.
Updates to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
Propert Access & Monitoring
For operational and security purposes, UrbanBNB may:
Verify guest identity
Monitor property access systems (e.g., smart locks, key services)
Use external providers (e.g., KeyNest) for secure key handling
Contact Us
For any privacy-related enquiries or requests, please contact:
Infomatics Pty Ltd Trading As UrbanBNB
Email: info@urbanbnb.com.au
Phone: +61 450688882